Lapis Lead Desk answers, qualifies and books every call, WhatsApp message, Instagram DM, web form and email, day and night. Your team steps in when it matters, and every month you see exactly what it recovered. From $390/month.
Your next customer is already talking to a competitor.
They messaged you at 9pm. They called while your team was with another client. They filled in the form and waited, and while they waited, someone else replied.
- Calls go to voicemail at your busiest times.
- After-hours and weekend enquiries go cold by Monday.
- Follow-ups depend on someone remembering.
- Customer conversations sit on staff's personal phones, and leave when they do.
- Leads arrive on five channels and nobody sees them all.
- You tried a chatbot once, and it annoyed customers more than it helped.
“I counted 6 enquiries that went cold before I could properly respond to them. All of them came in during busy periods or after hours.”
“One missed call and they are on to the next opportunity.”
“I lose so many potential clients because I send one email and then just… don't follow up.”
One response system instead of five disconnected tools.
Every channel in one place
WhatsApp, phone, website chat, email, Instagram and Facebook all feed one system, so no enquiry falls through the gaps.
Instant, accurate replies
Your AI assistant answers in under 60 seconds, 24/7, using your real prices, services and policies. It doesn't make things up.
Qualification & booking
It asks the right questions, scores the lead and books it straight into your calendar or CRM.
Human handoff
High-value, complex or emotional conversations go to the right person on your team immediately, with the full context.
Automatic follow-up
Polite, personal follow-ups until the lead books or says no, so nobody is forgotten.
Revenue recovered report
A monthly report of enquiries answered, response times, bookings made and the revenue they represent.
A front desk that never sleeps, and never makes things up.
| Compared on | Typical AI receptionist / AI SDR | Lapis Lead Desk |
|---|---|---|
| Channels | One channel per tool | Every channel, one system |
| Accuracy | Generic scripts that sometimes invent answers | Trained on your business, with guardrails and testing |
| Customer experience | Bot-only, frustrating dead ends | AI for speed, humans for judgement |
| Measured on | Messages sent | Bookings and revenue recovered |
| After setup | Self-serve, on your own | Monitored, tuned and improved monthly by our team |
| How you pay | A software licence you set up and run yourself | One monthly fee that covers running, fixes and reporting |
Built for
Clinics and dental practices · Real estate agencies · Law firms · Home services · Schools and training providers · Hotels and short-lets · B2B service firms. In short, any business where one missed enquiry costs real money.
Three plans. No enquiry left waiting.
A monthly subscription, not a one-off build: we set it up, run it and report on it every month. Prices exclude VAT; annual plans get 2 months free.
Lapis Lead Desk Starter
One channel, answered and qualified around the clock.
- 1 channel (WhatsApp or web chat)
- Up to 300 conversations/mo
- Lead qualification + booking
- Monthly lead report
Onboarding $490
Choose StarterLapis Lead Desk Growth
Every main channel, synced to your CRM and followed up.
- WhatsApp + web chat + email
- Up to 1,000 conversations/mo
- CRM sync + automated follow-up
- Missed-lead recovery campaigns
- Monthly review call
Onboarding $990
Choose GrowthLapis Lead Desk Pro
Voice, multiple locations and the fastest fixes.
- Everything in Growth + AI voice agent
- Multi-location / multi-brand
- Up to 3,000 conversations/mo
- Priority SLA (4-hour fixes)
Onboarding $1,490
Choose ProConversations above your band are billed at $0.40 each, monthly. Voice minutes are billed at cost plus a handling fee, with alerts at 80% of your budget.
The monthly fee covers: 24/7 monitoring & alerts · fixes & maintenance · model upgrades & tuning · hosting, security & backups · change requests · monthly impact report. What that means
Our guarantee: if we miss the response-time SLA in a calendar month, that month's fee is credited.
See all termsWant to see what you're missing first?
The AI Opportunity Audit ($490) reviews your enquiry channels and lead handling, and shows where leads go unanswered, with a ranked plan of what to fix and what it's worth each month. The fee is credited back when you start.
- A 2-week review of your workflows, lead handling and AI spend
- A ranked plan of AI workers, with the monthly value of each
- 100% credited if a subscription starts within 30 days
Never Miss a Lead: your questions answered.
WhatsApp, phone, website chat, email, Instagram and Facebook can all feed one lead desk, so no enquiry falls through the gaps. Starter covers one channel (WhatsApp or web chat), Growth adds email and CRM sync, and Pro adds an AI voice agent.
Go deeper on Never Miss a Lead.
Stop losing customers to slow replies.
Book a free 30-minute discovery call. We'll look at how enquiries reach you today and which Lead Desk plan fits.